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Our policy lasts for 60 days. If more than 60 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be in the same condition you received it, or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
How to start a return
To initiate a return, you can contact us at the following email address: contact@artiaf.com. If your return is accepted, we will send you instructions on how and where to send your package.
You are responsible for the return shipping costs. Items returned to us without prior authorization will not be accepted. You can always contact us with any questions about returning contact@artiaf.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products).
Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved.
If approved, you will be automatically refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue.
